Privacy Policy

1. Introduction

Heply ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, join our waitlist, or use our services.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you join our waitlist or interact with our Service, we may collect:

• Contact Information: Email address
• Communication Data: Any messages or feedback you send us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, referring URLs
• IP Address: For analytics and security purposes
• Cookies: Small data files stored on your device (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Manage your waitlist registration and send you updates about Heply
• Deliver the free Starter Kit and other promised materials
• Communicate with you about our services, updates, and promotional offers
• Improve our website and develop new features
• Analyze usage patterns and optimize user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email service providers, hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

5. Third-Party Services

Our Service may use third-party services that collect information, including:

• Tally.so: For waitlist registration forms (subject to Tally's Privacy Policy)
• Cloudflare: For website hosting and security
• Google Analytics 4 (GA4): To understand how users interact with our website
• Google Ads: For conversion tracking and advertising effectiveness
• Cookiebot: For consent management and cookie control

These third parties have their own privacy policies governing their use of your information.

6. Cookies and Tracking Technologies

We use a Consent Management Platform (Cookiebot) to manage cookies and similar tracking technologies. These are categorized as follows:

• Necessary: Essential for the website to function (always active).
• Preferences: Allow the website to remember choices you make.
• Statistics (Analytics): Help us understand how visitors interact with the website anonymously.
• Marketing: Used to track visitors across websites to display relevant ads (e.g., Google Ads).

Your Choices: You can change your consent settings or withdraw consent at any time by clicking the "Cookie Settings" link in the footer of our website.

For users in the EU/EEA/UK, non-essential cookies (Statistics and Marketing) are blocked until you explicitly click "Allow all" or select them in the banner. For users in other regions, these cookies may be active by default but can be managed via the settings link.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Waitlist data will be retained until the app launches and you either become a user or request deletion.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@heplyapp.com.